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Team Water Otter FAQs

Below are the answers to the most common questions we are asked. We are happy to answer any additional questions you may have, just use the Contact button above to email us or talk to one of our representatives.

New courses are being added to our curriculum regularly.

CLICK HERE for our current courses.

YES, where applicable. Each state has its own policy and regulation for continuing education courses. Operators may choose to take any course that complies with state “topic-approved” lists defined by each state. Please refer to your state website for details. Helpful NOTE: a common reason other courses may not be approved is if they do not comply with the standards of approved “subject matter” as previously mentioned. Each state has its own standard. We are COMPLIANT in all states and have curriculums for ALL states. We are PRE-APPROVED in most states. If you have a question regarding this, please feel free to call us: 877-378-8111.

There are four basic requirements that make a course compliant with state standards.

  • Attendance- a user must be present for the entire course.
  • Engagement - a user must be engaged throughout the course.
  • Time fulfillment - courses must meet a time requirement. For example, an hour of credit time is defined by the state as 50 minutes. So a user must take 50 minutes of courses to complete 1 credit hour.
  • State-approved Topic - must be a topic from "subject matter" state lists.

Our courses are broken up into 2-hour course packs that consist of four instructional courses - 1 full course pack = 2 credit hours. Each course pack meets the three requirements to make a course compliant. You may take one course at a time and start, stop, & resume at your convenience.

This is NOT compliant. If you take a course that you can “fast forward” through, or simply walk away from while the video is playing and come back when it is over, you have not met the required standard for state compliance. You can rest easy that our program meets the regulations of state standards. All of our Certificates of Completion contain State Codes (for states where this is applicable) and our courses are formatted to require consistent engagement. 

YES! You can take our courses ANYWHERE & ANYTIME. We even have courses available to take on tablets and mobile devices. You can access our program 24/7. We have friendly customer and tech support that will answer any questions you have and troubleshoot any issues you experience with ease and a personable attitude.

Additional benefits:

  • Immediate Print-on-demand course materials
  • Immediate Print-on-demand Certificates of Completion - all certificates are kept on file
  • FREE use of ALL Water Otter resources including peer-to-peer discussions, continuing education management tools, course library, and an electronic database of industry materials.
  • “Earn as you learn” Rewards feature - we reward our users for every course they take, for every resource they view, and for every time you post in our community discussion forum with Water Otter coins. Accumulate coins and redeem them for free Water Otter gear, gift cards, and more prizes to be added soon.

NO. Part of our commitment to presenting a complete online education experience is our promise that our program has no hidden costs, including additional reference materials, which can be costly. Instead, we provide all course materials within each course pack to assist the learner with the information needed to understand and successfully complete each course. We also have an extensive, searchable Resource Library with additional reference materials that you can use for exam prep, job hunting, and daily operations.

John Hricko

John Hricko holds a Commonwealth of Virginia Class I license in both Water and Wastewater treatment. With over seventeen years of experience, John has operated numerous water and wastewater facilities on a contract / consulting basis building a wealth of experience. In that capacity, John has developed and administered training programs instrumental in developing qualified operators and providing quality treatment to ensure regulatory compliance. In the field of wastewater treatment, John carries with him a long record of outstanding results as both a contractor / consultant and as a Facility Superintendent. His teams achievement in Nutrient Reduction for the Town of Crewe, WWTP is documented both on the Virginia Department of Environmental Quality web-site and was featured in the September 2009 issue of TPO Magazine. In 2008 John was honored as Wastewater Operator of the Year, and his facility for Wastewater Treatment Plant of the Year by the Virginia Rural Water Association. John teaches our online comprehensive math series and several other courses including hypochorite disinfection and dechlorination.

Mike Harrington

Mike Harrington holds certifications in water, wastewater and industrial wastewater treatment. He is a Certified Environmental Instructor, and has operational as well as manufacturer work experience. He gives numerous training workshops across the United States annually, and currently writes and presents these programs on behalf of colleges, industry, training partners, and regulatory agencies nationwide Mike teaches several of our online courses from microscope applications to groundwater system operations.

Jack Vanderland

Jack Vanderland has worked in the water and wastewater industry for over 30 years. He is now a consultant and part-time instructor and has previously taught several of our live math courses. During his time with the Virginia Department of Environmental Quality, he managed the agency's statewide program to develop and conduct job related training for water pollution control facilities managers, operators, and analysts. He also managed the agency's state funded and 104(g) funded compliance assistance program for small treatment facilities. Additionally, he served as agency representative on the Virginia Board for Waterworks and Wastewater Works Operators and On-site Sewage System Professionals

Will Boylan

Will Boylan has taught live courses for us on wastewater pump technology, which is a general overview of hydraulics, applications and technologies available and how they interface with typical SCADA systems Will specializes in mechanical and industrial engineering.

The following testimonials are from current customers:

"I’ve got my whole team enrolled and think that everyone could benefit from the Water Otter program. I also like the idea of using Forum discussions to share ideas and seek assistance with problems."
~ Barbara, Superintendent of Public Utilities

"I completed all the courses on Water Otter within several months along with 3 other operators. It was an easy and convenient way to get my continuing education credits and learn some new things I did not know. Looking forward to more courses!"
~ Monty, Operator

"It's easy for me and my entire team to get continuing education credits. It only takes 20 minutes to take a course!"
~ Mike, Operations Superintendent 


Support Contact:

Toll-Free: 877-378-8111

Fax: 866-378-8111


Sales Inquiries

Toll-Free: 877-378-8111



Customer Service Hours:

Monday - Friday 9am to 5pm