Water Otter provides online continuing education tools for water and wastewater professionals. Our e-learning program offers an extensive list of operator training courses in addition to archive record-keeping of all certificates and transcripts, an electronic resource library, community discussion forum, and management report tools.
Effective Date: May 15, 2026 Last Updated: May 15, 2026
Welcome to Water Otter. Please read these Terms of Service carefully before using our platform. By creating an account, purchasing a membership, or accessing any part of our website, you agree to be bound by these terms.
Water Otter Inc (“Water Otter,” “we,” “us,” or “our”) is an online education platform providing continuing education unit (CEU) courses for water and wastewater industry professionals. We are incorporated in the State of Delaware, USA, with a registered address at:
8 The Green #8962, Dover, Delaware 19901, USA Phone: +1 516 469 9149 Email: admin@waterotter.com
To use Water Otter, you must:
By using our platform, you confirm that you meet these requirements.
You are responsible for maintaining the confidentiality of your login credentials. You agree to:
Water Otter reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
Water Otter offers membership plans that provide access to our course library and community features. Available plans and pricing are listed on our Pricing page. Memberships are managed through MemberPress and are billed on the cycle indicated at the time of purchase (monthly or annual).
Where a free membership tier is offered, it grants limited access to platform features as described on the Pricing page. Free members may not have access to all courses, CEU certificates, or community features.
Paid memberships renew automatically at the end of each billing cycle unless cancelled. By subscribing, you authorize us to charge your payment method on a recurring basis. You will receive notice of any upcoming renewal or pricing changes.
You may cancel your membership at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to your membership benefits until that date.
All purchases are subject to our Refund Policy. In general, refunds are not provided for partially used subscription periods. If you believe you are entitled to a refund due to a technical error or other exceptional circumstance, please contact us within 7 days of the charge.
Courses are available to members based on their subscription tier. You may access course materials for the duration of your active membership. Upon completing a course and passing any associated assessments, you may be eligible to receive a CEU certificate.
Water Otter issues CEU certificates based on course completion. It is your sole responsibility to verify whether the certificates issued by Water Otter are accepted by your licensing board, employer, or relevant regulatory authority. Water Otter does not guarantee acceptance by any specific state board or agency.
Completion of courses on Water Otter does not guarantee the renewal, issuance, or maintenance of any professional license or certification. We provide educational content only.
Water Otter includes community features powered by BuddyBoss, including activity feeds, member profiles, groups, messaging, and the Industry News section. By participating in the community, you agree to:
Water Otter reserves the right to remove any content and suspend or terminate any member who violates these community standards, without prior notice.
Water Otter operates a points, coins, and ranking system (“Water Otter Ranks”) as part of the learning experience. Points and ranks are awarded based on course completions, community participation, and other platform activity.
Points, coins, and ranks hold no monetary value and cannot be transferred, sold, redeemed for cash, or exchanged for anything outside the platform. Water Otter reserves the right to modify, suspend, or discontinue the gamification system at any time without liability.
The Career Hub is provided as a resource for water and wastewater professionals. Any job listings, resources, or third-party links found in the Career Hub are provided for informational purposes only. Water Otter does not guarantee employment outcomes, the accuracy of listings, or the reliability of any third-party employers featured.
All content on Water Otter — including course videos, written materials, quizzes, graphics, logos, brand assets, and website design — is the intellectual property of Water Otter Inc or its content licensors, and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use course content for your own personal, non-commercial professional development only. You may not:
By posting content on the Water Otter platform (including community posts, comments, and profile information), you grant Water Otter a non-exclusive, royalty-free, worldwide license to display, share, and moderate that content as part of operating the platform.
You are solely responsible for the content you post. Water Otter does not endorse user-generated content and is not liable for any content posted by members.
Your use of Water Otter is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your data as described in our Privacy Policy.
Water Otter integrates with third-party services including payment processors, email providers, and analytics tools. These services have their own terms and privacy policies, and Water Otter is not responsible for their practices. Your interactions with third-party services are at your own risk.
THE WATER OTTER PLATFORM AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WATER OTTER DOES NOT WARRANT THAT COURSE CONTENT IS CURRENT, COMPLETE, OR SUITABLE FOR ANY PARTICULAR LICENSING OR REGULATORY REQUIREMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, WATER OTTER INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO WATER OTTER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Water Otter Inc and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the platform, your violation of these Terms, or your violation of any rights of another party.
Water Otter reserves the right to suspend or terminate your account at any time, with or without notice, if we determine that you have violated these Terms or if we discontinue the platform or any portion of it. Upon termination, your right to access the platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will do so.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved informally by contacting us. If informal resolution fails, disputes shall be submitted to binding arbitration in the State of Delaware, unless you are located in a jurisdiction where such a requirement is not enforceable.
We may update these Terms at any time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the platform after changes become effective constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms of Service, please contact us:
Water Otter Inc 8 The Green #8962, Dover, Delaware 19901, USA 📞 +1 516 469 9149 📧 admin@waterotter.com 🌐 waterotter.com
Last Updated: April 15, 2026
1. Introduction
Welcome to Water Otter. We provide online training and continuing education for individuals and organizations in the U.S. water and wastewater industry. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
2. Information We Collect
To provide our services and ensure you receive credit for your training, we collect the following types of information:
3. How We Use Your Information
We use the information we collect for the following purposes:
4. How We Share Your Information
We do not sell your personal information. However, we may share your data with the following parties:
5. Your Rights and Choices
Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights:
6. Data Security
We implement industry-standard security measures, including SSL/TLS encryption for data transmission and secure firewalls, to protect your personal information from unauthorized access, loss, or misuse.
7. Children’s Privacy
Our services are intended for professional adults and are not directed at children under the age of 16. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or by posting a prominent notice on our homepage.
9. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact our Privacy Officer at:
Water Otter Inc
Email: support@waterotter.com
Phone: +1 516 469 9149
Address: 8 The Green #8962
Dover DE 19901
Terms of Service
Effective Date: April 15, 2026
1. Acceptance of Terms
By accessing or using the Water Otter Inc website (the “Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Eligibility and Account Registration
3. Training and Certification
4. Intellectual Property
All content provided on this platform, including videos, text, graphics, and logos, is the property of Water Otter Inc or its content suppliers. You are granted a limited, non-transferable license to access the content for personal professional development. You may not record, redistribute, or use our materials for commercial training purposes without explicit written consent.
5. Payments, Cancellations, and Refunds
6. Limitation of Liability
To the maximum extent permitted by law, Water Otter Inc and its officer, employees and agents shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the training materials or any technical failures of the platform. Our total liability shall not exceed the amount paid by you for the specific service in question.
7. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles if any.