Drinking Water Distribution
Course Pack: Distribution Management and Maintenance
Cross Connections and Verifications
Course Description
This module introduces operators to common cross-connection scenarios and the public health risks they pose. Learners learn verification methods, proper incident-response actions, and how to distinguish acceptable from unsafe field practices. The training strengthens operators’ ability to document findings and support compliance programs through clear, audit-ready reporting.
Learning Objectives
1) Identify common cross-connection scenarios and associated hazards
2) Differentiate appropriate vs inappropriate field responses
3) Describe verification steps to confirm backflow protection is functioning
4) Apply reporting/escalation protocols to protect public health
5) Support compliance documentation for cross-connection findings
Agenda
1) Cross-connection basics and public health implications
2) Scenario gallery: common cross connections in the field
3) Verification methods: visual checks, records review, coordination with testers
4) Incident response: isolation, notifications, corrective actions
5) Audit-ready documentation and tracking
Target audience
Water distribution operators, compliance staff
Level
II
Learning material and method
Online on-demand
Assessment
Knowledge check and quiz (80% correct and above)
Instructor
Mike Harrington