Effective Date: April 15, 2026
Last Updated: April 15, 2026
1. Introduction
Welcome to Water Otter. We provide online training and continuing education for individuals and organizations in the U.S. water and wastewater industry. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
2. Information We Collect
To provide our services and ensure you receive credit for your training, we collect the following types of information:
- Personal Identification Information: Name, physical address, email address, and telephone number.
- Professional Information: Job title, organization name, and professional license or certification numbers (required for reporting continuing education credits).
- Payment Information: For course purchases, we collect billing addresses. Please note that credit card details are processed by our secure third-party payment processors and are not stored on our servers.
- Automatically Collected Information: IP address, browser type, and usage data (such as time spent on specific training modules) to improve our platform and ensure compliance with state training requirements.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To create your account, provide access to training modules, and manage your progress.
- Continuing Education (CEU) Reporting: To verify completion and report your credits to relevant state licensing boards and regulatory agencies.
- Communications: To send course confirmations, certificate of completion, and updates regarding your license status or new training opportunities.
- Compliance: To meet legal obligations and industry standards for professional certification.
4. How We Share Your Information
We do not sell your personal information. However, we may share your data with the following parties:
- Licensing & Regulatory Boards: Your name, license number, and course completion status may be shared with the appropriate state agencies to ensure you receive credit for your education.
- Service Providers: Third-party vendors who assist us with website hosting, payment processing, and email delivery. These providers are contractually obligated to protect your data.
- Legal Requirements: If required by law, we may disclose information to comply with a subpoena, court order, or other legal process.
5. Your Rights and Choices
Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correct: You can update or correct any inaccurate information in your profile.
- Right to Delete: You can request that we delete your personal information, subject to certain legal exceptions (such as the need to retain training records for regulatory audits).
- Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the “Unsubscribe” link.
6. Data Security
We implement industry-standard security measures, including SSL/TLS encryption for data transmission and secure firewalls, to protect your personal information from unauthorized access, loss, or misuse.
7. Children’s Privacy
Our services are intended for professional adults and are not directed at children under the age of 16. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or by posting a prominent notice on our homepage.
9. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact our Privacy Officer at:
Water Otter Inc
Email: support@waterotter.com
Phone: +1 516 469 9149
Address: 8 The Green #8962
Dover DE 19901
Terms of Service
Effective Date: April 15, 2026
1. Acceptance of Terms
By accessing or using the Water Otter Inc website (the “Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Eligibility and Account Registration
- Professional Use: This Service is intended for professionals in the water and wastewater industry.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.
- Accuracy of Information: You must provide accurate and complete information, especially regarding professional license numbers required for continuing education (CEU) reporting.
3. Training and Certification
- Course Completion: Certificates of completion are issued only upon successful fulfillment of all course requirements, including passing scores on assessments as specified in the course description.
- CEU Reporting: While we facilitate the reporting of credits to state regulatory boards, it is your responsibility to ensure that the specific course meets the requirements of your local licensing authority.
- No Guarantee of Licensure: Participation in our training does not guarantee the issuance or renewal of any professional license by state agencies.
4. Intellectual Property
All content provided on this platform, including videos, text, graphics, and logos, is the property of Water Otter Inc or its content suppliers. You are granted a limited, non-transferable license to access the content for personal professional development. You may not record, redistribute, or use our materials for commercial training purposes without explicit written consent.
5. Payments, Cancellations, and Refunds
- Pricing: All prices are in U.S. Dollars. We reserve the right to change prices at any time.
- Refund Policy: No refunds are permitted.
- Access Duration: Access to purchased courses is granted for one year from the date of purchase.
6. Limitation of Liability
To the maximum extent permitted by law, Water Otter Inc and its officer, employees and agents shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the training materials or any technical failures of the platform. Our total liability shall not exceed the amount paid by you for the specific service in question.
7. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles if any.