Frequently Asked Questions

Below are the answers to the most common questions we are asked. We are happy to answer any additional questions you may have! Just call or email us .

Our courses are only 30 minutes in length (a course pack is comprised of 2 -3 courses) and with our "Netflix-style" controls you can stop/start/and resume at your convenience. Couldn’t be easier!

Of course Water Otter is pre-approved in most states and maintains as much compliance as possible - but, it is the responsibility of the individual operator to ensure that ANY course taken and submitted for credits (from anyone) is approved by their state. The Water Otter curriculum is designed and sold first and foremost as a continuing education program. Each state has its own policy and regulation for continuing education credit - some strict, some very relaxed. It is a constant issue for Water Otter to keep updated as the states in general make changes without notifying us.

This is NOT compliant. If you take a course that you can “fast forward” through, or simply walk away from while the video is playing and come back when it is over, you have not met the required standard for state compliance. You can rest easy that our program meets the regulations of state standards.

New courses are being added to our curriculum regularly. CLICK HERE for a partial list of current courses. Please contact us if you are interested in a particular course that we don't have listed.

YES! You can take our courses ANYWHERE & ANYTIME. We even have courses available to take on tablets and mobile devices. You can access our program 24/7. We have friendly customer and tech support that will answer any questions you have and troubleshoot any issues you experience with ease and a personable attitude.

Additional benefits:

  • Immediate Print-on-demand course materials
  • Immediate Print-on-demand Certificates of Completion – all certificates are kept on file
  • FREE use of ALL Water Otter resources including peer-to-peer discussions, continuing education management tools, course library, and an electronic database of industry materials.
  • “Earn as you learn” Rewards feature – we reward our users for every course they take, for every resource they view, and for every time you post in our community discussion forum with Water Otter coins. Accumulate coins and redeem them for free Water Otter gear, gift cards, and more prizes to be added soon.

NO. Part of our commitment to presenting a complete online education experience is our promise that our program has no hidden costs, including additional reference materials, which can be costly. Instead, we provide all course materials within each course pack to assist the learner with the information needed to understand and successfully complete each course. We also have an extensive, searchable Resource Library with additional reference materials that you can use for exam prep, job hunting, and daily operations.

You can find full bios and qualifications for all of our instructors on the About Us page!

The following testimonials are from current customers:

“I’ve got my whole team enrolled and think that everyone could benefit from the Water Otter program. I also like the idea of using Forum discussions to share ideas and seek assistance with problems.”

~ Barbara, Superintendent of Public Utilities

“I completed all the courses on Water Otter within several months along with 3 other operators. It was an easy and convenient way to get my continuing education credits and learn some new things I did not know. Looking forward to more courses!”

~ Monty, Operator

“It’s easy for me and my entire team to get continuing education credits. It only takes 20 minutes to take a course!”

~ Mike, Operations Superintendent